Terms of Service

1. Agreement

These terms form an agreement between you and 4Front 2 Market AB, the operator of Lacuna Bio ("Lacuna", the "Service"). By accessing or using the Service you accept these terms. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2. The Service

Lacuna provides business-to-business sales intelligence for the life-science sector, compiled from public and openly licensed sources. Access is currently offered to invited business customers only. Accounts are created by us; there is no public self-registration.

3. Your account

You are responsible for keeping your credentials confidential and for all activity under your account. Accounts are for use by the named user or organisation and may not be shared with third parties or resold. Notify us promptly of any unauthorised use.

4. Acceptable use

You agree not to:

• use the data to send unsolicited bulk communications in breach of applicable law (including the GDPR and ePrivacy rules);
• attempt to scrape, copy or extract the underlying dataset in bulk, or to reverse-engineer the Service;
• use the Service to make automated decisions that produce legal or similarly significant effects about an individual;
• resell, sublicense or redistribute the data except as expressly permitted; or
• use the Service unlawfully or in a way that harms its security or availability.

When you contact individuals identified through the Service, you act as an independent controller and are responsible for having your own lawful basis and for honouring opt-outs.

5. Credits and billing

Certain features consume prepaid credits. Credits are metered against actual usage and are non-refundable once consumed, except where required by law. We may change pricing on reasonable notice; changes do not affect credits already purchased. You are responsible for any applicable taxes.

Contact email access uses a separate monthly plan allowance and does not consume AI or enrichment credits. Previously opened contact emails remain available.

6. Data accuracy and no professional advice

The Service aggregates third-party and public data and is provided on an "as is" basis. We do not warrant that it is complete, current or error-free. The information is provided for business research and does not constitute legal, scientific, investment or other professional advice. You are responsible for verifying information before relying on it.

7. Intellectual property

The Service, its software and its compiled database are owned by 4Front 2 Market ABand its licensors. You receive a non-exclusive, non-transferable right to use the Service for your internal business purposes for the duration of your subscription.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability for any claim arising from the Service is limited to the amount you paid for it in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms or if required for security or legal reasons. On termination your right to use the Service ends; provisions that by their nature should survive will do so.

10. Governing law

These terms are governed by the laws of Sweden, and the courts of Sweden have jurisdiction, without prejudice to any mandatory consumer protections that may apply.

11. Contact

Questions about these terms can be sent to [email protected].